Here’s a step-by-step process on what to expect on your Install Day.
Before your appointment, you may see some of our engineers around your property or garden. Don’t worry – you don’t have to be in and they don’t need access to your property – they’re just undertaking some pre-installation works to help everything go smoothly on the day.
On install day, our engineers will call to make sure you’re in as they’ll need outside and inside access. Let them know of any access restrictions.
Once the engineers arrive to your property, they’ll work with you to agree the best location for your external junction box and internal router to go. They will drill a hole from the outside of your property going in and run a fibre cable from nearby underground cables or a telephone pole.
In cases with front gardens or drives, they may need to dig up the ground, but don’t worry as they will put it back to how it was before. The whole installation process can take up to 3 hours.
Once you’re all hooked up and the router is plugged in, the engineers will connect 4 devices (all devices for the vulnerable or elderly). They will run speed tests on these devices to make sure everything is ok and then you’ll receive a report with the statistics.
Our engineers will need outside and inside access during the installation, so we ask that you make sure they can safely gain access to the property and garden and move any obvious obstructions beforehand.
Yes – you need to be at your home during the installation as our engineers need outside and inside access.
This will be for the time you selected when you booked your appointment and we expect the engineers to be on site at your home for around 2 hours.
In most cases, yes. Once the engineers arrive at your property, they’ll work with you to agree the best location for your external junction box and internal router to go.
They’ll drill a hole from the outside of your property going in and run a fibre cable from nearby underground cables or a telephone pole.
Your block of flats may already be set up with our services, in which case we’ll be able to link your cable into a main, communal terminal. In the event that’s not available, we’ll discuss the options with you when we come to install your fibre cable.
If you have a front garden or drive, our engineers may need to dig up the ground. But don’t worry, as they’ll put everything back to how it was before. Afterwards, the cable shouldn’t be visible.
You can – however if your fibre cable is disturbed, you’ll need to let us know so we can make sure everything is working properly.
You can, you just need to have permission from the current owners before we can carry out the pre-installation works in the garden.