Here’s a step-by-step process on what to expect on your Install Day.
Before your appointment, you may see some of our engineers around your property or garden. Don’t worry – you don’t have to be in and they don’t need access to your property – they’re just undertaking some pre-installation works to help everything go smoothly on the day.
On install day, our engineers will call to make sure you’re in as they’ll need outside and inside access. Let them know of any access restrictions.
Once the engineers arrive to your property, they’ll work with you to agree the best location for your external junction box and internal router to go. They will drill a hole from the outside of your property going in and run a fibre cable from nearby underground cables or a telephone pole.
In cases with front gardens or drives, they may need to dig up the ground, but don’t worry as they will put it back to how it was before. The whole installation process can take up to 3 hours.
Once you’re all hooked up and the router is plugged in, the engineers will connect 4 devices (all devices for the vulnerable or elderly). They will run speed tests on these devices to make sure everything is ok and then you’ll receive a report with the statistics.