The Portal

What is The Portal?

The Portal is the secure, password protected Broadband Network Management system used to keep your connection and account running smoothly. 

The Portal also allows you to view your invoices, check your data usage and raise any maintenance issues you may experience directly to our Engineers. Resolution of these issues is responded to via the initial Maintenance Ticket you raised. 

How do I log into The Portal?

Go to The Portal 

Log into your Customer Portal link with your username and password. We emailed this login information to you when you connected with us.

How do I set-up a Direct Debit in The Portal?

  • Log into your Customer Portal link with your emailed username and password.
  • On menu bar, hover on ACCOUNT for drop down menu, click on PERSONAL INFORMATION.
  • Scan down to the bottom of the page, click on, ADD BANK ACCOUNT.  Fill in the simple direct debit mandate form and press the blue button to SET UP DIRECT DEBIT.

The Portal allows you to view your invoices, check your data usage and raise any maintenance issues you may experience directly to our Engineers. Resolution of these issues is responded to via the initial Maintenance Ticket you raised. Please bookmark your portal link onto your toolbar for ease of reference. 

Where do I find The Portal?

Just go to the top right of our website and click LOGIN to find The Portal.

How to use The Portal

Take a look at our handy Guide to Using The Portal