Technical Help

Is my VPN slowing my connection down?

It could be. Make sure your VPN is turned off when you don’t need it. VPNs can slow your connection down.

How much data do I use?

Lothian Broadband customers can monitor data usage in The Portal:

Login to The Portal. Click the NETWORK option and choose Usage Details.

Click here for Broadbandchoices’ rough guide on broadband usage.

What is a VPN and how can it affect my broadband speed?

Many companies use VPNs to enable their team to work securely from home. Make sure you turn it off when you are not using your VPN as they can slow your connection down.

How do I reboot my router?

Watch this UK WISPA video on How to Reboot your Router

How do I bypass my router?

Watch this UK WISPA video on How to Bypass your Router to check if your router is causing you connection issues. 

Get in touch with our team if you have any other queries