Billing

How do I set up a Direct Debit in The Portal?

  • Log into your Customer Portal link with your emailed username and password.
  • On menu bar, hover on ACCOUNT for drop down menu, click on PERSONAL INFORMATION.
  • Scan down to the bottom of the page, click on, ADD BANK ACCOUNT.  Fill in the simple direct debit mandate form and press the blue button to SET UP DIRECT DEBIT.

The Portal allows you to view your invoices, check your data usage and raise any maintenance issues you may experience directly to our Engineers. Resolution of these issues is responded to via the initial Maintenance Ticket you raised. Please bookmark your portal link onto your toolbar for ease of reference. 

What is the Billing Period?

Each month ,your bill will be raised on the 1st and will cover the 1st to the end of the month. 

You can view all your billing information in The Portal. 

Click here for help logging into The Portal. 

How do I update my details?

The best way to update your details is to login in to The Portal and update your information. Don’t forget to click ‘Save Data’. 

Click here for help logging into The Portal. 

How do I request an invoice?

The best way to see your invoices is to login in to The Portal and view your information there.

Click here for help logging into The Portal. 

Alternatively, you can email info@lothianbroadband.com and we forward your information to you.