FAQs

Core

Your Customer Portal

The Portal is your secure, password protected Broadband Network Management system used to keep your connection and account running smoothly. 

The Portal allows you to view your invoices, check your data usage and raise any maintenance issues you may experience directly to our team of engineers.

Go to the Portal.

Log into your customer portal with your username and password. We emailed this login information to you when you connected with us.

  • Log into your customer portal with your emailed username and password.
  • On the menu bar, hover on ACCOUNT to see the drop down menu, then click on PERSONAL INFORMATION.
  • Scan down to the bottom of the page, click on ADD BANK ACCOUNT.  Fill in the simple direct debit mandate form and press the blue button to SET UP DIRECT DEBIT.

Just go to the top right of our website and click LOGIN to find the Portal.

Take a look at our handy guide to using the Portal.