On install day, our engineers will call to make sure you’re in, as they’ll need outside and inside access.
Once they arrive, they’ll work with you to agree the best location for your external junction box and internal router to go. They’ll drill a hole from the outside of your property going in and run a fibre cable from nearby underground cables or a telephone pole.
If you have a front garden or drive, they may have to dig up the ground but don’t worry – they’ll put it back how it was before.
Once you’re hooked up and the router’s plugged in, the engineers will connect 4 devices (all devices for the vulnerable or elderly). They’ll also run speed tests on these devices to make sure everything’s working as it should.