Our bills are always collected on the 1st of each month. However, if this date doesn’t suit you can make a debit card payment or bank transfer before the end of the month prior (doing this before the end of the month will ensure you don’t have any missed payments).

If you think your bill isn’t correct, send an email to invoices@lothianbroadband.com or contact our team on 0330 236 9900 and one of our team will look into this for you.

We process payments so you see it reflect on your statement on the 1^st of each month (or the Monday following if it falls on a weekend).

We generate your bill monthly on your payment date (the 1^st) – but you’ll also receive a GoCardless notification a few days before we take the payment.

When you sign up with us, you’ll be sent login details to your unique customer portal

where you can submit your direct debit details.

You can view your bill through the customer portal.

• Log into the customer portal with your emailed username and password.
• On the menu bar, hover on ‘ACCOUNT’ to see the drop-down menu, then click on ‘PERSONAL INFORMATION’.
• Scan down to the bottom of the and click on ‘ADD BANK ACCOUNT’. Fill in the simple direct debit mandate form and press the blue button to ‘SET UP DIRECT DEBIT’.

• Log into the customer portal with your emailed username and password.
• On the menu bar, hover on ‘ACCOUNT’ to see the drop-down menu, then click on ‘INVOICES’.

You’ll see a full history of all invoices. If you click on the PDF symbol on the right hand side, you can download and save each invoice.